Zumiez Reviews

They told me I had a job, I quit my current one to work there cuz it’s literally my dream job and then they call me and tell me they moved on due to issues on their end!

We bought our niece her first pro deck for her 13th birthday and the experience was phenomenal. Not only was the staff personable and friendly but they extremely knowledgeable! They believed in the products they were selling. Good customer service is a hard thing to come by anymore, the Zumiez team in Millard NE's Oakview Mall is one the reasons we still like to buy our sweet gear in person. Kudo's guys, you rock. You helped make this day unforgettable. We will be back.

So I bought some things and they told me that it was normal that the address said California but my package actually arrived at California so they are not to be trusted, it is a $#*!ty website $#*! them.

I was interested in buying off the zumiez site and found a dope jacket that I ended up ordering as a size M. Then fast forward 5 days later to see tracking status and check where it's at, but only saw blank with no progress. I got concerned and looked up reviews about the website, which I should've done earlier but anyway, most reviews sounded terrible and made the website sound bad overall that made me a bit overwhelmed about the purchase until an hour later same day next thing you know a package arrives with the jacket and size on point:)
And the shipping time took from April 28 -May 3 which is great compared to some reviews hearing that there packages take a month or some never arriving. Hope someone takes my word and gains from this as trust

Bought a shoe from Zumiez which cost me 120$ when it arrived to my country I paid an unexpected 50 euro for tax on top of a previous added bill.
One day into skating my shoes, it started to rip significantly, for a pair of skate shoes this is outrageous especially after paying the amount of money I did for the shoes.
If you ask me I would 100% recommend you to look in a different store, although it might be more expensive you will get your moneys worth unlike Zumiez

So let me explain. I ordered from their site some sandals a month ago and the tracking never updated, so I wrote them to check whats going on. Never heard anything from them. Then I wrote a mail to DHL to check if they have messed up my order, but they told me that Zumiez never handed over my package to them. Tried to contact their customer service 3 times now but never heard back from them..

We made my sons first customized skateboard 4/10/21, at the Williamsburg store. The young lady that waited on us showed us everything that we needed to customize it. We picked out everything, its truly, a one of a kind skateboard. He loves his wolf skateboard. Thank you so much.

I doubt people work at zumiez sell my information, this is unacceptable.
My credits card be scam over 1k back at 2020 January.
Please be careful. When you purchase at zumiez
It's a very bad experience.

As others have said, there was a data breach. By the time the letter was sent the damage was done. Such a hassle and sent me into a panic for weeks. Still trying to defraud myself. Have to change banks and all my cards. I want some accountability here but I doubt I'll get it.

Ordered something from here in late 2020, the order went through but I later got an email saying the item was 'out of stock'. Minor annoyance, money was refunded. Didn't think anything of it. But, MY CREDIT CARD INFORMATION WAS STOLEN during this transaction. Such a horrible experience; I got my address, identity and $1000 stolen from my bank account. Had to go through lots of stress and hassle to get everything back from the fraud department at my bank and get all my cards changed, for no reason. I didn't even get my items in the first place. Horrible, horrible, horrible experience. They later sent a letter to my address letting me know they had a data breach, but taking no accountability and neither being remorseful for the amount of distress and inconvenience caused to the customer by this situation. Don't shop on the Zumiez site!!

I had to file multiple charge backs with my banks from fraud purchases up to $800 and have my card canceled twice all to find out though a letter in the mail from Zumiez that states that someone got ahold of my bank card from my purchase...

Just received a letter advising my credit card information was stolen from their site, as there was malware coding installed on their end. My card was breached. Final parting words, 'sorry for the inconvenience' Of fraud and identity theft!? To say the letter was aloof is an understatement.